Claims intake
Turn intake into an exception queue.
ExceptionLayer prepares the routine work surrounding a new claim—documents, matching, extraction, validation, chronology and routing—while keeping consequential claims decisions with your team.
Map your intake workflowInitial boundary
No autonomous coverage, liability, reserve, fraud, denial, settlement or payment decisions.
Before
- 01Email arrives
- 02Attachments opened manually
- 03Claim/policy identified
- 04Fields re-keyed
- 05Missing information discovered late
- 06Conflicts reconciled by staff
- 07Claim shell assembled
- 08Adjuster receives partially prepared file
With ExceptionLayer
- 01Submission received
- 02Documents classified
- 03Claim and policy matched
- 04Fields extracted with source evidence
- 05Required information validated
- 06Conflicts surfaced
- 07Chronology prepared
- 08Exceptions routed
- 09Human approves
- 10System of record updated where appropriate
Exception taxonomy
Exceptions should be explicit.
The exact exception taxonomy is configured around the workflow, customer procedures and systems involved.
Source-grounded extraction
Every important field should have somewhere to point.
Structured output is more useful when reviewers can trace important values back to the document, page or source that produced them.
Test against the work your team already knows.
Initial deployments should be evaluated against historical examples and controlled live work before authority expands.
Deployment FAQ
The questions that matter before production.
One queue. Measured.
Show us the queue everyone hates.
If your team repeatedly reads, checks, re-keys, reconciles or routes the same operational work before judgment can begin, we should probably look at it.
We’ll start with the workflow and its economics—not a generic AI demo.